Technical issues may sometimes feel inevitable so the key to success is in the ability to diagnose and repair the problem quickly and effectively in order to minimise downtime and disruption.
Here at Blue Chip Technology we have a dedicated team of engineers focused on diagnostics and repair who aim to return products to our customers within ten working days. Their expertise in electronics and software, as well as the support available from our wider design and manufacturing teams, mean you can be confident that we will identify the cause of the issue and find the most appropriate solution as quickly as possible.
Our priority is in providing high quality products and an equally impressive service to our customers. We award our products with generous warranties that, in the unlikely event a product develops a fault, our customers can take advantage of.
If a product is outside of its warranty, diagnosing and repairing technical issues is still our concern. We typically stock a large number of surplus components when developing new products, giving us the flexibility to manufacture the same product long after the product’s initial development and the ability to repair existing ones. For example, there have been a number of instances where we have received a product built over twenty years before and have still managed to source suitable components and return a fully repaired product to the customer.
With our focus on quality customer service, we have developed a process that aims to reduce friction and ensure a speedy repair and return service. We have developed an online portal where you can follow the progress of your product return (RMA) as we publish updates on the status of your product.
If you have any questions about our diagnostics and repair service please do not hesitate to contact us. Alternatively, if you need assistance with a product we have supplied to you, visit the Support section of our website.